Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the 7mtr online betting platform, accessible at 7mtr.cam and through associated mobile applications and services. By creating an account, accessing our website, placing bets, or using any 7mtr services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of 7mtr services. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of our services immediately.

7mtr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of 7mtr services after such updates constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

7mtr collects various types of personal information to provide, maintain, and improve our services, ensure security, comply with legal obligations, and deliver a personalized user experience. The categories of information we collect include:

2.1 Account Registration Information

When you create a 7mtr account, we collect the following mandatory information:

• Personal Identification: Full legal name as it appears on your Indonesian National ID (KTP), date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address including city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery
• Preferred Language: Language preference for platform interface and communications (English/Indonesian)

2.2 Identity Verification (KYC) Documents

To comply with Know Your Customer (KYC) regulations and prevent fraud, underage gambling, and money laundering, we collect and verify identity documents:

• Indonesian National ID (KTP): Clear photograph or scan of your valid KTP showing all details legibly, including NIK (ID number), full name, date of birth, address, and photograph
• Selfie Verification: Photograph of you holding your KTP next to your face for identity confirmation
• Proof of Address: For certain transactions or at our discretion, we may request utility bills, bank statements, or government correspondence dated within the last three months showing your registered address
• Additional Verification: In cases of suspicious activity or large transactions, we may request additional identity verification documents

2.3 Financial and Transaction Information

We collect information related to your financial transactions on the 7mtr platform:

• Payment Method Details: Bank account numbers, bank names (BCA, BRI, BNI, Mandiri, etc.), e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), and account holder names
• Transaction History: Records of all deposits, withdrawals, bet placements, game rounds, winnings, losses, bonuses claimed, and account balance changes
• Financial Verification: For anti-money laundering compliance, we may request proof of income or source of funds for large transactions

2.4 Technical and Usage Information

When you access 7mtr services, we automatically collect technical data about your device and how you use our platform:

• Device Information: Device type, operating system (Android/iOS/Windows/macOS), browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, connection type (mobile/WiFi), and approximate geographic location derived from IP address
• Usage Analytics: Pages visited, features used, time spent on platform, click patterns, search queries, game preferences, betting patterns, and navigation paths
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track user sessions, remember preferences, and analyze platform usage (see Section 8 for details)

2.5 Communications and Support

When you contact 7mtr customer support or communicate with us, we collect:

• Support Tickets: All communications via live chat, email, WhatsApp, or other support channels including messages, attachments, and support agent notes
• Feedback and Surveys: Your responses to user satisfaction surveys, feedback forms, and promotional questionnaires
• Marketing Preferences: Your consent status for promotional communications and communication channel preferences

3. How We Use Your Information

7mtr uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your user account
• Verifying your identity and eligibility to use our services
• Processing your deposits and withdrawals
• Enabling you to place bets and participate in games
• Maintaining accurate records of your transactions and gaming activity
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling by verifying users are 21 years or older
• Detecting and preventing fraud, cheating, collusion, and other prohibited activities
• Cooperating with law enforcement and regulatory authorities when legally required
• Maintaining records required by our licensing jurisdiction
• Enforcing our Terms & Conditions and other policies

3.3 Security and Fraud Prevention

• Monitoring for suspicious account activity and unusual betting patterns
• Preventing account takeovers, identity theft, and unauthorized access
• Detecting and blocking duplicate accounts and bonus abuse
• Implementing risk management and responsible gaming measures
• Investigating complaints, disputes, and potential violations

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Developing new features, games, and services based on user preferences
• Personalizing content, game recommendations, and promotional offers
• Conducting research and analytics to understand user behavior
• Testing and optimizing platform performance across different devices

3.5 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and special offers (with your consent)
• Notifying you of platform updates, new games, and service changes
• Sending important account notifications, security alerts, and transaction confirmations
• Conducting customer satisfaction surveys to improve our services

You may opt out of promotional communications at any time through your account settings or by contacting customer support. However, you cannot opt out of essential service communications related to your account, transactions, or security.

4. How We Protect Your Information

7mtr implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks worldwide
• Data Encryption at Rest: Sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-standard encryption algorithms
• Secure Servers: Our infrastructure is hosted in secure data centers with physical access controls, environmental protections, and 24/7 monitoring
• Firewall Protection: Advanced firewall systems protect our network from unauthorized intrusion attempts
• Regular Security Audits: We conduct regular penetration testing and security assessments by independent third parties
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment gateways, and we never store full credit card details

4.2 Organizational Security Measures

• Access Controls: Personal data is accessible only to authorized employees who require it to perform their job functions
• Staff Training: All employees receive regular training on data protection, privacy, and security best practices
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of user information
• Incident Response Plan: We maintain a documented incident response plan to quickly address any security breaches
• Data Minimization: We collect only the minimum personal information necessary to provide our services

4.3 Your Role in Security

While we implement robust security measures, you also play an important role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Do not use the same password across multiple websites
• Log out of your account when using shared or public devices
• Keep your email account secure as it's used for password recovery
• Be cautious of phishing attempts and never provide your credentials in response to unsolicited emails
• Notify us immediately if you suspect unauthorized access to your account

5. Data Sharing and Disclosure

7mtr does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering services to you:

• Payment Processors: Banks and e-wallet providers process deposits and withdrawals on our behalf
• Identity Verification Services: Third-party KYC/AML verification providers help us validate your identity documents
• Game Providers: Casino game, live dealer, and slot providers receive minimal data necessary to operate their games on our platform
• Cloud Infrastructure: Hosting and data storage providers maintain our servers and databases
• Analytics Services: We use analytics platforms to understand user behavior and improve our services
• Customer Support Tools: Live chat and support ticketing systems process your communications with our support team

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or to protect our legal rights:

• In response to valid legal requests from law enforcement, courts, or regulatory authorities
• To comply with applicable laws, regulations, or licensing requirements
• To protect the rights, property, or safety of 7mtr, our users, or the public
• To enforce our Terms & Conditions or investigate potential violations
• In connection with legal proceedings, including to establish, exercise, or defend legal claims

5.3 Business Transfers

If 7mtr undergoes a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity as part of the business assets. We will notify you via email and/or prominent notice on our website before such transfer occurs and inform you of any choices you may have regarding your information.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

6. Data Retention

7mtr retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all associated personal information, transaction history, and usage data to provide continuous service and maintain accurate records.

6.2 Closed Accounts

After you close your account, we retain certain information for legal, regulatory, and business purposes:

• Identity and KYC Documents: Retained for 5 years to comply with anti-money laundering regulations
• Transaction Records: Retained for 7 years to comply with financial record-keeping requirements
• Dispute Resolution: Information relevant to ongoing disputes or legal matters is retained until resolution
• Fraud Prevention: Data necessary to prevent duplicate account creation and fraud is retained in our security systems

6.3 Data Deletion

Once retention periods expire and data is no longer needed for legal or business purposes, we securely delete or anonymize your personal information. Anonymized data that cannot identify you may be retained indefinitely for analytics and research purposes.

7. Your Privacy Rights

As a 7mtr user, you have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information directly in your account dashboard. For additional information, contact our customer support team.

7.2 Right to Correction

You may update or correct your personal information at any time through your account settings. For information you cannot update yourself (such as name or date of birth), contact customer support with supporting documentation.

7.3 Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, machine-readable format. Contact customer support to request data export.

7.4 Right to Object

You may object to processing of your personal information for direct marketing purposes by adjusting your communication preferences in account settings or unsubscribing from marketing emails.

7.5 Right to Deletion

You may request deletion of your personal information by closing your account. However, we may retain certain data as required by law or for legitimate business purposes as described in Section 6.

7.6 Exercising Your Rights

To exercise any of these rights, contact our customer support team via email, live chat, or WhatsApp. We will respond to your request within 30 days and may require identity verification before processing sensitive requests.

8. Cookies and Tracking Technologies

7mtr uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, maintain login sessions, and track usage patterns.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login sessions, security, and transaction processing	Session or up to 30 days
Functional Cookies	Remember your preferences such as language selection, currency, and favorite games	Up to 1 year
Analytics Cookies	Collect anonymous usage data to help us understand how users interact with our platform	Up to 2 years
Marketing Cookies	Track your activity to deliver relevant promotional content and measure campaign effectiveness	Up to 1 year

8.3 Managing Cookies

You can control cookie settings through your browser options. However, disabling essential cookies may prevent you from using certain platform features or accessing your account. Most browsers allow you to block third-party cookies while still accepting first-party cookies from 7mtr.

9. International Data Transfers

7mtr operates internationally and may transfer your personal information to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, data processing agreements, and ensuring recipient countries provide adequate data protection levels.

10. Children's Privacy

7mtr services are strictly restricted to individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. All accounts undergo age verification through Indonesian National ID (KTP) documentation. If we discover that a user is under 21, we will immediately close the account, void all bets, and delete associated personal information, except as required for legal record-keeping purposes. Parents and guardians should monitor device usage to prevent underage access to gambling websites.

11. Changes to This Privacy Policy

7mtr may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending email notification to the address registered with your account
• Displaying a prominent notice on the platform when you log in

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of 7mtr services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (displayed as plain text)
• Live Chat: Available 24/7 through our website
• WhatsApp: Indonesian-speaking support available around the clock

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 7 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.