Responsible Gaming at 7mtr

Our Commitment to Responsible Gaming

At 7mtr, we believe that online betting should be a fun and entertaining leisure activity, not a source of financial hardship or personal distress. While the vast majority of our users enjoy gambling responsibly as a form of recreation, we recognize that for some individuals, gambling can become problematic. That is why we are deeply committed to promoting responsible gaming practices and providing robust tools to help our users maintain control over their gambling behavior.

Responsible gaming means understanding the risks associated with gambling, setting personal limits, recognizing warning signs of problem gambling, and seeking help when needed. 7mtr takes a proactive approach to player protection by offering comprehensive self-management tools, educational resources, and direct access to professional support services. We continuously monitor our platform to identify potentially at-risk behavior and intervene when necessary to protect our users.

Our responsible gaming commitment extends beyond mere compliance with regulations. It is embedded in our company culture, our platform design, and our customer service philosophy. Every member of our team—from customer support agents to senior management—is trained to recognize signs of problem gambling and to provide compassionate, non-judgmental assistance to users who may be struggling. We partner with leading responsible gaming organizations and stay current with the latest research on gambling harm prevention.

Understanding Problem Gambling

Problem gambling, sometimes called compulsive gambling or gambling addiction, occurs when gambling stops being entertainment and starts negatively affecting your life. It is characterized by an inability to control gambling behavior despite adverse consequences to finances, relationships, work, or mental health. Problem gambling can affect anyone regardless of age, gender, education level, or income—it does not discriminate.

Warning Signs of Problem Gambling

If you or someone you know exhibits several of the following behaviors, it may indicate a gambling problem that requires attention:

• Preoccupation with gambling: Constantly thinking about past gambling experiences, planning the next gambling session, or strategizing ways to get money to gamble
• Increasing bet amounts: Needing to bet progressively larger amounts of money to achieve the same level of excitement or satisfaction
• Failed attempts to stop: Repeated unsuccessful efforts to control, cut back, or stop gambling despite genuine intentions to do so
• Restlessness or irritability: Feeling anxious, irritable, or restless when attempting to reduce or stop gambling
• Escape mechanism: Using gambling as a way to escape problems, relieve negative emotions (anxiety, guilt, depression), or cope with stress
• Chasing losses: Returning to gamble another day to try to recover money lost in previous sessions, creating a dangerous cycle
• Lying to others: Concealing the extent of gambling involvement from family members, friends, or employers
• Jeopardizing relationships or opportunities: Risking or losing important relationships, jobs, educational opportunities, or career prospects because of gambling
• Financial dependence: Relying on others to provide money to relieve desperate financial situations caused by gambling
• Neglecting responsibilities: Missing work, school, or family obligations to gamble or spending money meant for bills or necessities on gambling
• Borrowing money: Taking out loans, selling possessions, or borrowing from family and friends specifically to fund gambling
• Mood swings: Experiencing extreme emotional highs during wins and severe lows during losses, with increasing frequency

If you recognize several of these signs in yourself, please take them seriously. Problem gambling is a progressive condition that typically worsens over time without intervention. The good news is that help is available, and recovery is possible with the right support and tools.

Self-Assessment Tools

Honest self-reflection is the first step toward maintaining healthy gambling habits. Ask yourself the following questions and answer truthfully:

• Do I gamble more money or more frequently than I originally intended?
• Have I ever lied to family or friends about how much time or money I spend gambling?
• Do I feel guilty, anxious, or depressed after gambling sessions?
• Have I borrowed money, sold possessions, or neglected bills to finance gambling?
• Has gambling caused problems in my personal relationships or at work?
• Do I gamble to escape from problems or to relieve uncomfortable feelings?
• After losing money, do I feel compelled to return and win it back as soon as possible?
• Have I tried to stop or reduce gambling but found myself unable to do so?
• Do I hide my gambling activity or downplay how much I spend?
• Has my gambling caused financial difficulties for myself or my family?

If you answered "yes" to several of these questions, you may be developing or already experiencing a gambling problem. We strongly encourage you to use the responsible gaming tools available on 7mtr and to consider reaching out to professional support services. Remember, seeking help is a sign of strength, not weakness.

Responsible Gaming Tools at 7mtr

7mtr provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gambling activity. These tools are available directly in your account settings and can be adjusted at any time. We encourage all users—not just those who suspect a problem—to proactively set limits as a preventive measure.

Deposit Limits

Deposit limits allow you to control how much money you can deposit into your 7mtr account over a specified period. You can set daily, weekly, and monthly deposit limits based on your personal budget. Once you reach your self-imposed limit, the system will prevent you from depositing additional funds until the time period resets.

• Daily Deposit Limit: Maximum amount you can deposit in any 24-hour period
• Weekly Deposit Limit: Maximum cumulative deposits allowed within a 7-day rolling period
• Monthly Deposit Limit: Maximum total deposits permitted within a 30-day rolling period

Deposit limits take effect immediately when decreased and after a 24-hour cooling-off period when increased. This delay prevents impulsive decisions to raise limits during losing streaks. We strongly recommend setting deposit limits based on disposable income—money you can afford to lose without affecting your essential expenses like rent, food, utilities, or savings.

Loss Limits

Loss limits restrict the total amount of net losses you can incur over daily, weekly, or monthly periods. When you reach your loss limit, you will be unable to place additional bets until the time period resets, even if you have remaining account balance. This tool is particularly effective at preventing "chasing losses"—the dangerous pattern of increasing bet sizes in an attempt to recover previous losses.

Session Time Limits

Session time limits allow you to control how long you spend gambling in a single session. You can set a maximum session duration (for example, 1 hour, 2 hours, or 4 hours), and the system will automatically log you out when that time expires. This helps prevent the common problem of losing track of time while gambling, which often leads to unintended extended sessions and higher spending.

Reality Check Reminders

Reality check is a proactive alert system that periodically reminds you how long you have been gambling and displays your session profit/loss. You can configure these reminders to appear at intervals you choose (for example, every 30 minutes, every hour, or every 2 hours). The reminder pauses your gaming activity and shows you:

• Total time elapsed since you logged in
• Your net win/loss for the current session
• Number of bets placed
• Options to continue playing, take a break, or log out

This momentary interruption provides an opportunity to reflect on your gambling behavior and make conscious decisions about whether to continue, rather than getting caught in automatic, mindless betting patterns.

Cooling-Off Period (Temporary Self-Exclusion)

If you feel you need a break from gambling but are not ready to close your account permanently, you can activate a cooling-off period. During this time, your account will be temporarily suspended, and you will be unable to log in, deposit funds, or place bets. Cooling-off periods are available in the following durations:

• 24 hours (1 day)
• 72 hours (3 days)
• 1 week (7 days)
• 2 weeks (14 days)
• 1 month (30 days)
• 3 months (90 days)

Once a cooling-off period is activated, it cannot be reversed or shortened—the account will remain locked for the full duration you selected. This prevents impulsive decisions to resume gambling during moments of temptation. After the cooling-off period expires, you can choose to return to gambling with fresh perspective, extend the cooling-off period, or proceed to full self-exclusion.

Self-Exclusion (Permanent Account Closure)

Self-exclusion is the most powerful responsible gaming tool we offer. It allows you to permanently close your 7mtr account if you believe your gambling has become problematic and you need to stop completely. When you self-exclude:

• Your account is permanently closed and cannot be reopened
• All pending bets are settled according to their outcomes
• Any remaining account balance is refunded to you via your registered withdrawal method
• You are removed from all marketing communications
• Your personal details are flagged in our system to prevent creation of new accounts

Self-exclusion is a serious and irreversible decision. However, if you recognize that gambling is causing significant harm in your life, self-exclusion can be an essential step toward recovery. We respect and support your decision to self-exclude and will ensure your exclusion is enforced without exception.

Getting Help and Support

If you feel that gambling is becoming a problem in your life, please know that you are not alone and that help is available. Problem gambling is a recognized behavioral health issue, and professional treatment is effective. Reaching out for support is a brave and responsible action that can change your life for the better.

Contacting 7mtr Support

Our customer support team is trained to assist users who may be experiencing gambling-related problems. We offer compassionate, confidential, and non-judgmental support. You can contact us through any of the following channels:

• Live Chat: Available 24/7 directly on our website—our fastest response method
• Email: [email protected] (displayed as plain text)—typically responded to within 24 hours
• WhatsApp: Indonesian-speaking support agents available around the clock

Our support team can help you activate any responsible gaming tool, answer questions about account limits, guide you through the self-exclusion process, or simply listen and provide information about external resources. All communications are treated with strict confidentiality.

Professional Gambling Support Organizations

In addition to 7mtr's internal support, we encourage users experiencing gambling problems to seek help from specialized organizations that provide counseling, therapy, and recovery support:

• Gamblers Anonymous: A fellowship of men and women who share experiences, strength, and hope to solve their common problem and help others recover from gambling addiction. Meetings are free and available worldwide, including online meetings for Indonesian participants.
• National Problem Gambling Helpline: Confidential counseling services available by phone, providing immediate support, referrals to local treatment resources, and information for family members affected by someone else's gambling.
• Local Mental Health Services: Many Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Bali have mental health clinics and private therapists who specialize in behavioral addictions including problem gambling. Cognitive Behavioral Therapy (CBT) has proven particularly effective in treating gambling disorders.

Support for Family and Friends

Problem gambling does not only affect the individual gambler—it impacts families, relationships, and social networks. If you are concerned about someone else's gambling behavior, resources are available to help you:

• Learn how to talk to your loved one about their gambling in a supportive, non-confrontational way
• Set healthy boundaries and protect your own financial wellbeing
• Access support groups specifically for family members of problem gamblers
• Understand problem gambling as a health condition rather than a moral failing

If you believe someone you care about has a gambling problem, approach them with empathy and concern rather than judgment. Offer to help them access the resources they need and let them know you support their recovery.

Tips for Safer Gambling

Whether you are a casual bettor or a regular player, following these evidence-based guidelines can help ensure your gambling remains a positive recreational activity:

• Set a budget before you start: Decide in advance how much money you can afford to lose and stick to that amount. Never gamble with money needed for essential expenses.
• Set time limits: Decide how long you will gamble and use a timer or alarm to remind yourself when your time is up.
• Never chase losses: Accept losses as the cost of entertainment. Trying to win back lost money by gambling more is a dangerous trap.
• Take regular breaks: Step away from gambling periodically to maintain perspective and avoid getting caught in a trance-like state.
• Don't gamble under the influence: Alcohol and drugs impair judgment and can lead to reckless betting decisions you'll regret.
• Balance gambling with other activities: Maintain hobbies, social relationships, and interests outside of gambling.
• Never borrow money to gamble: Only gamble with your own disposable income, never with borrowed funds.
• Keep track of your gambling: Monitor your time and money spent to stay aware of your gambling patterns.
• Don't use gambling to solve financial problems: The odds are against you—gambling is not a viable income strategy.
• Don't gamble when emotional: Avoid gambling when you're depressed, angry, anxious, or stressed, as emotions cloud judgment.

Understanding the Odds

An essential component of responsible gambling is understanding that all casino games and most betting markets have a built-in house edge, meaning that over time, the platform will always have a mathematical advantage. This is how gambling businesses operate sustainably. While individual players can and do win in the short term—sometimes significantly—the long-term expected outcome for players is negative.

This does not mean gambling cannot be enjoyable or valuable as entertainment. Many recreational activities cost money—concerts, movies, dining out, sports events. Gambling should be viewed the same way: as paid entertainment where you might occasionally get lucky and win, but where losing is the expected norm. Understanding this fundamental reality helps set appropriate expectations and prevents the dangerous mindset that gambling can be a reliable way to make money.

7mtr publishes Return to Player (RTP) percentages for all casino games where available. RTP represents the theoretical percentage of wagered money that is returned to players over time. For example, a game with 96% RTP will, on average, return Rp 96 for every Rp 100 wagered over millions of game rounds. However, RTP is a long-term statistical measure—individual sessions can vary wildly from this average.

Protecting Minors

7mtr has zero tolerance for underage gambling. Our services are strictly for adults aged 21 and over. We employ multiple safeguards to prevent minors from accessing our platform:

• Mandatory age verification through Indonesian National ID (KTP) during account registration
• Ongoing monitoring for suspicious account activity that might indicate shared or fraudulent account use
• Immediate account closure and fund forfeiture for any user found to be under 21
• Cooperation with authorities in cases of underage gambling violations

Parents and guardians play a critical role in protecting children from online gambling. We recommend:

• Keeping device passwords secure and not sharing them with minors
• Using parental control software to block access to gambling websites
• Monitoring children's internet activity and bank account/e-wallet transactions
• Educating young people about the risks of gambling and the importance of age restrictions
• Setting a responsible example with your own gambling behavior

If you discover that a minor has accessed 7mtr using your account or payment methods, please contact our support team immediately so we can close the account and take appropriate action.